mbg99 Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the mbg99 platform, accessible through the domain mbg99.cam and associated mobile applications. It covers all personal data collected during account registration, gameplay, financial transactions, customer support interactions, and general platform usage. mbg99 operates as a data controller with respect to personal information collected from Indonesian players aged 21 and above.

We recognize that Indonesian users entrust us with sensitive personal and financial information, and we take this responsibility seriously. Our privacy practices comply with applicable Indonesian data protection regulations and align with international best practices for online gaming platforms. This Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of the platform.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with mbg99, we collect the following personal information:

• Identity Information: Full legal name as it appears on your Indonesian identity card (KTP), date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address including city and postal code.
• Account Credentials: Username and password chosen during registration (passwords are encrypted and never stored in plain text).
• Financial Information: Bank account details for deposits and withdrawals including bank name, account number, and account holder name; e-wallet account information for OVO, DANA, GoPay, or ShopeePay transactions.
• Verification Documents: Scanned copies or photographs of your Indonesian identity card (KTP), proof of address documents (utility bills or bank statements), and verification selfies as required by Know Your Customer (KYC) procedures.
• Communication Content: Messages sent through customer support channels including live chat transcripts, email correspondence, WhatsApp messages, and support ticket submissions.

2.2 Information Collected Automatically

When you use the mbg99 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: IP address, login timestamps, pages visited, features accessed, games played, bet history, deposit and withdrawal transactions, time spent on platform, and navigation patterns.
• Location Data: General geographic location derived from IP address to verify you are accessing the platform from within Indonesia as required by our Terms.
• Cookies and Tracking Technologies: Session cookies for authentication, preference cookies for language and display settings, and analytical cookies to understand user behavior and improve platform performance.

2.3 Information from Third Parties

We may receive information from third-party service providers including payment processors who confirm transaction completion, identity verification services that validate your KYC documents, and fraud prevention services that assess account security risks. We only work with reputable third-party providers who maintain their own privacy commitments and data protection standards.

3. How We Use Your Information

mbg99 uses your personal data for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and financial transactions in Indonesian Rupiah (IDR)
• Verifying your identity and age to ensure compliance with our 21+ age restriction
• Providing access to sports betting, live casino, slot games, and all platform features
• Processing bonus claims and promotional offers
• Maintaining accurate transaction records and account history

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and account abuse
• Monitoring for multiple account creation and bonus abuse
• Protecting against unauthorized access and cyber attacks
• Investigating suspicious betting patterns or unusual transaction activity
• Enforcing our Terms and Conditions and protecting platform integrity

3.3 Customer Support and Communication

• Responding to your inquiries via live chat, email, WhatsApp, or in-app messaging
• Providing technical assistance and resolving account issues
• Sending transactional notifications about deposits, withdrawals, and account activity
• Delivering important updates regarding Terms changes or service modifications
• Conducting customer satisfaction surveys to improve service quality

3.4 Legal Compliance and Regulatory Obligations

• Complying with Indonesian legal requirements and regulatory frameworks
• Responding to lawful requests from Indonesian authorities
• Maintaining records for audit and compliance purposes
• Enforcing responsible gaming measures and self-exclusion requests
• Protecting the rights and safety of mbg99, our users, and the public

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve user experience and interface design
• Testing new features and optimizing platform performance
• Understanding which games and betting markets are most popular among Indonesian players
• Developing personalized recommendations based on your gaming preferences
• Conducting statistical analysis in aggregated, anonymized form

3.6 Marketing and Promotional Communications (With Your Consent)

With your explicit consent, we may use your contact information to send promotional emails, SMS messages, or push notifications about new game releases, bonus offers, tournament announcements, and special promotions tailored to Indonesian players. You may withdraw consent and unsubscribe from marketing communications at any time through your account settings or by contacting customer support.

4. Data Sharing and Disclosure

mbg99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay), identity verification services for KYC compliance, cloud hosting providers for secure data storage, customer support platforms, and fraud detection systems. These providers have access only to the information necessary to perform their specific functions and are contractually obligated to maintain confidentiality.

4.2 Legal Requirements

We may disclose your personal information if required by Indonesian law, court order, or government regulation, or if we believe disclosure is necessary to protect our legal rights, prevent fraud, investigate security incidents, or comply with legitimate law enforcement requests. We will notify you of such disclosures unless legally prohibited from doing so.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

mbg99 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using SSL/TLS encryption technology, the same standard used by Indonesian banks.
• Secure Storage: Personal data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: Only authorized mbg99 personnel with legitimate business needs can access your personal information, subject to strict confidentiality obligations.
• Password Protection: Your password is encrypted using one-way hashing algorithms and cannot be retrieved by mbg99 staff (we can only reset passwords, never view them).
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Payment Security: Financial transactions are processed through secure payment gateways that comply with Indonesian banking standards and international security protocols.

While we implement robust security measures, no internet-based system can be guaranteed 100% secure. You play an important role in protecting your account by choosing a strong password, never sharing your login credentials, logging out after each session on shared devices, and promptly notifying us of any suspected security breach.

6. Data Retention

mbg99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account status.
• Closed Accounts: After voluntary account closure, we retain core identification data and transaction history for seven years to comply with Indonesian financial record-keeping requirements and potential audit needs.
• Self-Excluded Accounts: For users who request self-exclusion for responsible gaming purposes, we retain sufficient data to prevent account reopening during the exclusion period and for audit purposes.
• Marketing Data: If you unsubscribe from marketing communications, we retain your email address on a suppression list to ensure we respect your preferences.

After retention periods expire, we securely delete or anonymize your personal data so it can no longer be associated with you.

7. Your Privacy Rights

As an mbg99 user, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you by contacting customer support.
• Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting support.
• Right to Erasure: You can request deletion of your personal data, subject to our legal retention obligations and legitimate business interests.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You can request a structured, machine-readable copy of certain personal data for transfer to another service provider.
• Right to Object: You can object to processing of your data for direct marketing purposes or other legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection team at [email protected] with subject line "Privacy Rights Request." We will respond within 30 days of receiving your request.

8. Cookies and Tracking Technologies

mbg99 uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality including login authentication and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language selection, display settings, and username for convenience.
• Analytical Cookies: Help us understand how visitors interact with the platform by collecting anonymous usage statistics.
• Performance Cookies: Monitor platform performance and help us identify technical issues.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit platform functionality and affect your user experience.

9. Children's Privacy

mbg99 services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a user is underage, we will immediately suspend the account, void all bets and transactions, and delete the associated personal data. Parents or guardians who believe their child has provided personal information to mbg99 should contact us immediately at [email protected].

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside Indonesia where our service providers and technology partners are located. When we transfer data internationally, we ensure appropriate safeguards are in place through contractual commitments, data protection agreements, and compliance with applicable data transfer regulations to maintain the security and confidentiality of your information.

11. Changes to This Privacy Policy

mbg99 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated through email notification to registered users or prominent notice on the platform homepage. The "Last Updated" date at the bottom of this Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected] (Subject: Privacy Policy Inquiry)
• Live Chat: Available 24/7 through the mbg99 platform
• WhatsApp: Available during business hours (08:00-24:00 WIB)

Our customer support team will investigate your inquiry and respond within 48 hours. For data protection matters, you may also have the right to lodge a complaint with Indonesian data protection authorities if you believe your privacy rights have been violated.