mbg99 Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

• "Platform" refers to the mbg99 website, mobile applications, and all associated services accessible through the domain mbg99.cam and any subdomains thereof.
• "User," "You," or "Player" refers to any individual who accesses, registers, or uses the Platform in any capacity.
• "We," "Us," "Our," or "mbg99" refers to the operators of the Platform and all authorized representatives acting on behalf of the Platform.
• "Account" refers to the personal gaming account created by a User upon successful registration on the Platform.
• "Services" refers to all gaming products, sports betting markets, live casino games, slot games, promotional offerings, and related entertainment services provided through the Platform.
• "Deposit" refers to the transfer of funds from a User's personal bank account or e-wallet to their mbg99 Account balance.
• "Withdrawal" refers to the transfer of funds from a User's mbg99 Account balance to their registered Indonesian bank account or e-wallet.

2. Eligibility Requirements

Access to and use of the mbg99 Platform is subject to strict eligibility criteria. By registering an account, you represent and warrant that:

• You are at least 21 years of age or older. mbg99 enforces strict age verification procedures, and any User found to be under 21 will have their account immediately suspended, all pending bets voided, and account balance forfeited without exception.
• You are a resident of Indonesia and are accessing the Platform from within Indonesian territory. Users accessing the Platform from jurisdictions where online gaming is prohibited are solely responsible for compliance with local laws.
• You are registering on your own behalf and not on behalf of any third party, corporation, or entity. Accounts registered by proxy or on behalf of others are strictly prohibited.
• You possess the legal capacity to enter into binding contracts under Indonesian law and are not subject to any legal restrictions that would prohibit your participation in online gaming activities.
• All information provided during registration is accurate, current, and complete. You agree to update your account information promptly if any details change.
• You have not previously been excluded or self-excluded from mbg99 or any affiliated gaming platforms. Attempts to circumvent exclusion measures will result in permanent account closure.
• You are not currently addicted to gambling and are participating in gaming activities for entertainment purposes only, within your financial means.

3. Account Registration and Management

3.1 Registration Process

To access mbg99 Services, you must create a personal Account by providing accurate registration information including full legal name (as it appears on your Indonesian identity document), date of birth, email address, mobile phone number, residential address, and preferred username and password. You may only register one Account per individual. Multiple accounts created by the same person will be detected through our fraud prevention systems and will result in closure of all associated accounts and forfeiture of balances.

3.2 Identity Verification (KYC)

mbg99 maintains strict Know Your Customer (KYC) procedures to prevent fraud, money laundering, underage gambling, and unauthorized account access. You may be required to submit verification documents including a clear photograph of your Indonesian identity card (KTP), proof of address (utility bill or bank statement issued within the last three months), and a selfie photograph holding your identity document. Failure to provide requested verification documents within 14 days of request will result in account suspension and withdrawal restrictions until compliance is achieved.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or account access with any third party under any circumstances. mbg99 will never request your password via email, phone call, or any communication channel. You agree to immediately notify our customer support team if you suspect unauthorized access to your Account or become aware of any security breach. You will be held liable for all activity conducted through your Account until such time as you have notified us of the suspected security compromise.

3.4 Account Closure

You may close your Account at any time by contacting customer support and requesting voluntary closure. Upon closure, all pending bets will be settled according to their natural outcome, and your remaining balance will be processed for withdrawal to your registered bank account. mbg99 reserves the right to close or suspend Accounts at our discretion for violations of these Terms, fraudulent activity, abuse of promotional offers, or any behavior deemed detrimental to the Platform's integrity.

4. Deposits and Withdrawals

4.1 Deposits

mbg99 accepts deposits exclusively in Indonesian Rupiah (IDR) through authorized payment channels including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and e-wallets such as OVO, DANA, GoPay, and ShopeePay. Minimum deposit amounts vary by payment method and are clearly displayed during the deposit process. Deposits are typically credited to your Account instantly upon confirmation by the payment provider. mbg99 does not charge deposit fees; however, your financial institution may impose transaction fees beyond our control.

4.2 Withdrawals

Withdrawal requests may be submitted at any time through your Account dashboard. The minimum withdrawal amount is IDR 100,000. Withdrawals are processed to the bank account or e-wallet registered to your verified Account. For security purposes, you cannot withdraw to third-party accounts. First-time withdrawals require completion of KYC verification. Processing times vary by method but typically range from 15 minutes to 24 hours for verified accounts. mbg99 reserves the right to conduct additional security checks on large withdrawal amounts or suspicious transaction patterns, which may temporarily delay processing.

4.3 Payment Processing Policies

All deposits must originate from financial accounts registered in your own legal name. Third-party payments are strictly prohibited and will result in transaction reversal and potential account closure. mbg99 is not responsible for delays caused by Indonesian banking systems, public holidays (including Idul Fitri, Nyepi, Indonesian Independence Day), or payment provider maintenance windows. Withdrawal requests may be declined if bonus wagering requirements remain unfulfilled, if account verification is incomplete, or if fraud or policy violations are suspected.

5. Bonuses and Promotions

mbg99 offers various promotional bonuses including welcome bonuses, deposit bonuses, cashback offers, and tournament prizes. All bonuses are subject to specific terms and conditions including wagering requirements, eligible games, time limitations, and maximum bet restrictions. Wagering requirements specify the amount of real-money gameplay required before bonus funds can be withdrawn. For example, a 100% bonus up to IDR 20,000,000 with 5x wagering requires IDR 100,000,000 in total bets before the bonus becomes withdrawable.

Bonus abuse, including but not limited to creating multiple accounts to claim repeat bonuses, coordinating with other players to manipulate outcomes, or employing betting strategies designed solely to fulfill wagering requirements without genuine risk, will result in bonus forfeiture, cancellation of associated winnings, and permanent account closure. mbg99 reserves the right to modify, suspend, or terminate any promotional offer at any time without prior notice.

6. Betting Rules and Game Conduct

6.1 General Betting Rules

All bets are final once confirmed and cannot be cancelled, modified, or reversed unless a technical error is identified by mbg99. In the event of obvious pricing errors, mbg99 reserves the right to void affected bets and refund stakes. You are responsible for ensuring the accuracy of your bet selections before confirming placement. Sports betting outcomes are determined by official competition results recognized by the governing sports federation. Live casino outcomes are determined by the live dealer's physical actions as recorded by video stream. Slot and RNG game outcomes are determined by certified random number generator algorithms.

6.2 Prohibited Activities

The following activities are strictly prohibited and constitute material breach of these Terms:

• Using automated betting software, bots, or any third-party tools designed to manipulate gameplay or gain unfair advantage.
• Colluding with other players to manipulate outcomes or share strategic information in competitive games.
• Exploiting technical glitches, software vulnerabilities, or system errors for financial gain.
• Engaging in arbitrage betting, late betting after outcomes are known, or other forms of advantage play that undermine fair gaming principles.
• Depositing funds from illicit sources or using the Platform for money laundering purposes.
• Harassing, threatening, or abusing other players, customer support staff, or live dealers through chat functions or any communication channel.

7. Responsible Gaming

mbg99 is committed to promoting responsible gaming practices and protecting vulnerable individuals from gambling-related harm. We provide comprehensive responsible gaming tools including deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, and self-exclusion options ranging from 24 hours to permanent closure.

If you believe your gaming activity is becoming problematic, we strongly encourage you to utilize these tools immediately or contact our customer support team at [email protected] for confidential assistance. Warning signs of problem gambling include spending more time or money than intended, gambling to escape problems, lying to family about gambling activities, borrowing money to gamble, and neglecting work or family responsibilities. For additional resources and professional support, please visit our Responsible Gaming page.

8. Intellectual Property

All content displayed on the mbg99 Platform, including but not limited to text, graphics, logos, images, software code, and user interface design, is the exclusive property of mbg99 or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for personal entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, reverse engineer, or commercially exploit any Platform content without explicit written permission from mbg99.

9. Limitation of Liability

mbg99 provides the Platform and Services on an "as is" basis without warranties of any kind, either express or implied. To the maximum extent permitted by Indonesian law, mbg99 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to lost profits, lost data, gaming losses, or service interruptions.

mbg99 is not responsible for errors caused by third-party service providers including payment processors, game developers, or internet service providers. We do not guarantee uninterrupted access to the Platform and reserve the right to suspend services for maintenance, security updates, or technical issues without prior notice. Your sole remedy for dissatisfaction with the Platform or Services is to cease using mbg99 and close your Account.

10. Dispute Resolution

In the event of any dispute arising between you and mbg99 regarding these Terms, Account activity, bet settlements, or any Platform-related matter, you agree to first attempt resolution through our customer support team by contacting [email protected]. We commit to investigating all disputes thoroughly and responding within 48 hours of receiving your complaint.

If the dispute cannot be resolved through customer support channels, both parties agree to submit the matter to binding arbitration under the rules of Indonesian arbitration law. The arbitration shall take place in Jakarta, Indonesia, and be conducted in English or Bahasa Indonesia at the parties' mutual discretion. The arbitrator's decision shall be final and binding on both parties.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Indonesia. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of Jakarta, Indonesia, and both parties consent to the personal jurisdiction of such courts.

12. Amendments to Terms

mbg99 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Material changes will be communicated through email notification to registered Users or prominent notice on the Platform homepage. Your continued use of the Platform following such modifications constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically to stay informed of any changes. The most current version will always be available at this page with the revision date clearly indicated.

13. Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• WhatsApp: Available during business hours (08:00-24:00 WIB)